DELIVERY POLICY
1. WHEN WILL MY ORDER BE SENT AND DELIVERED?
- Orders are usually processed within 1-3 business days, excluding weekends and holidays. The specified processing times begin from the moment the order is confirmed by the manager in agreement with the client.
- The term of delivery of the order depends on the destination and the courier service chosen by the customer when placing the order.
- Delivery within Ukraine, Poland and Europe is carried out on average within 3-5 days.
2. WHAT ARE THE DELIVERY OPTIONS?
- Delivery across Europe is carried out by courier services DPD (address delivery, to the branch) and Inpost within Poland (address delivery, post office).
- Delivery across Ukraine is carried out by the "Nova Poshta" courier service (address delivery, to the branch).
3. WHAT IS THE COST OF DELIVERY?
- The cost of delivery depends on the destination and the rates of the courier service chosen by the customer when placing the order.
- After successfully placing your order, you will receive a confirmation email with order details. If you do not receive this confirmation, please check your spam filter or contact us to verify.
- For any assistance with your order, please contact us at support@samange.com.
- Once the order has been shipped, we cannot make any changes. Please ensure that the delivery address entered is correct as we are not responsible for non-delivery caused by address errors. In the event of a return due to an incorrect address, we will issue a refund for the original order (excluding shipping costs) and ask you to resend the order.
4. TAXES AND FEES
- Import duties and taxes (including VAT) may apply to your order once it reaches the destination country. All orders are delivered duty free.
- Please note that Samange is not responsible for these fees, if applicable, as they are the responsibility of the customer. Also, please note that taxes and fees are non-refundable even if you cancel an order that has been accepted and shipped.
5. IS IT POSSIBLE TO MEASURE?
- You have the opportunity to measure the product during delivery to the branch and delivery by the "Nova Poshta" courier.
- You can try on the product with Samange courier delivery in Kharkiv.
- Pay for the product if you decide to purchase the product.
- During the fitting, please treat the product with care and do not allow it to be damaged or soiled.
5. WHAT QUANTITY OF GOODS CAN I ORDER FOR THE TRIAL?
- With the help of Samange courier delivery in Kharkov, you can order up to 3 units of the product, without prepayment.
- With 100% payment up to 5 units.
- When paying after payment, you can order 1 unit of the product - without prepayment, from two units - prepayment of UAH 200 for each unit of the product.