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Questions and answers


Samange Online Store, hereinafter referred to as the “Seller”, invites any individual or legal entity, hereinafter referred to as the “Buyer”, to place an order and make a purchase of goods, the image of which is available on the website Making an order on the Site, the Buyer voluntarily confirms the acceptance of the following provisions: Samange



1.1. This agreement is a public offer and does not require signing (in accordance with Articles 633, 641 and Chapter 63 of the Civil Code of Ukraine). A public offer agreement has the same legal force as a contract signed on paper. This agreement contains all the essential conditions for the organization of sale by remote means, that is, through the Internet, excluding the possibility of direct acquaintance of the Goods with the Buyer

1.2. In case of acceptance of the terms of this agreement (i.e. the public offer of the online store), the citizen (or legal entity) making the offer agreement becomes the Buyer. The agreement is the fact of payment of the order in the amount of 100% on the terms of this agreement.

1.3. The seller carries out retail sale of women's clothing through the online store : Samange

1.4. Under this Agreement, the design of a product (image of the product corresponding to a specific article) of the product item is recognized as a product sample.

1.5. The Seller reserves the right to amend this Agreement without prior notice to the Buyer.


2.1. To place an order, the Buyer is automatically registered on the Site.

2.2. The Buyer orders goods in the catalog on the Site and sends it to the Seller.

2.3. In the event that the Buyer has questions regarding the properties and characteristics of the goods, the Buyer may contact the Seller in any way possible before placing an order.

2.4. The Buyer agrees to correctly indicate in the order his last name, first name, contact phone number, exact and complete delivery address, and also agree with the Seller the desired day and time of delivery.

2.5. The Buyer agrees to meet the Seller’s courier at a specific time at the specified delivery address.

2.6. The buyer pays for the order in any way selected in the online store : Samange

within a day from the date of approval of the cost of delivery in the amount of 100% prepayment.


2.7 When paying by cash on delivery, the Buyer agrees to pay for the goods within three days from the receipt of the goods by the carrier.


3.1. The seller notifies the Buyer of the acceptance of the order by phone and / or e-mail, agrees additional characteristics, a complete set of goods and their cost.

3.2. The seller undertakes to deliver the goods in accordance with the order received, in quantity, prices and terms agreed with the Buyer.

3.3. The seller guarantees the conformity of the appearance of the goods to their samples in the catalog. The specifications and appearance of the goods declared on the Site may slightly differ from the sample.

3.4. The seller is not responsible for the accuracy and correctness of the information provided by the Buyer during registration.


4.1. Delivery of goods is carried out throughout Ukraine.

4.2. The seller will make every effort to comply with the delivery dates agreed with the Buyer. However, delays in delivery are possible due to unforeseen circumstances that did not occur through the fault of the Seller.

4.3. The seller delivers the goods to the Buyer at his own expense in Ukraine according to the tariffs of the carrier company.

4.4. Upon receipt of the order by mail or from the courier, the Buyer must check the parcel. If after opening a shortage, substitution or damage to the goods is revealed, the Buyer must report the problem to the Seller in writing to or contact the manager at toll free number 093-170-98-77 Otherwise, the Seller is not responsible for any damage or theft of the parcel.


5.1. The exact cost of goods is indicated in the catalog of the online store : Samange


5.2. The price of goods on the Site can be changed by the Seller unilaterally.


6.1. The Buyer can return or exchange the goods of good quality within 14 days from the receipt of the order by informing the Seller in writing or contact the manager at 093-170-98-77

6.2. Goods are not subject to return / exchange if:

- the product has traces of operation (smell and traces of perfumes, cosmetics, etc.)

- the goods are not fully equipped (belt, coat hanger, spare set of buttons, buttons, company and packaging package)

- lack of a document confirming the purchase of goods from the Seller

6.3. Goods of good quality, the list of which is approved by the Cabinet of Ministers of Ukraine dated March 19, 94 No. 172., in particular goods having traces of operation, are not subject to return / exchange.

6.4. An exchange of goods of good quality is carried out if there are no traces of operation, its presentation, integrity of packaging, tags, full packaging, and also if there is a document confirming the purchase of this product from the Seller is preserved.

6.5. In the event of a defect, the Buyer agrees to notify the Seller about this within 14 days from the date of delivery of the order. To confirm the defect, the goods are transferred for examination to the Seller (expert assessment period is 10 days) In the positive case, the Buyer is reimbursed the full cost of the goods.

6.6. Improper care or misuse of the product, which led to its depreciation, is not a factory defect, and goods with such defects are not accepted for return.

6.7. All products sold by the Seller are covered by a 14-day warranty from the date of purchase.


7.1. The Buyer gives permission for the Seller to process his personal data in order to be able to fulfill the terms of this Agreement, to make settlements, as well as to receive bills, acts and other documents.

7.2. All information provided by the Buyer to the Seller cannot be transferred for review and / or use to third parties, with the exception of the written permission of the Buyer to transmit this information and cases when it is required by Ukrainian or international legislation and / or authorities in compliance with legal procedures.

7.3. The relations between the Buyer and the Seller apply the law of Ukraine.


8.1. This contract comes into force from the date of payment of the order and is valid until all conditions are met.8.1. This contract comes into force from the date of payment of the order and is valid until all conditions are met.